Towson, MD -- We've all been there: The utility or appliance dealer says you must be home within some large window of time on a certain day for its employees to come hook up your phone or deliver your ...

As any homeowner can attest, scheduling appliance maintenance tends to be quite the drag. Not only does it force someone to take time away from their day job but it also requires heaps of patience in ...

Q: Last week my stove went out and I needed a repair. I called Sears and they requested my credit card number prior to accepting the service call. I refused. I called a second local company, and they ...